Refund Policy

APISpace provides digital API access and computing resources that may be consumed immediately after purchase. Because these services are delivered electronically, completed and consumed usage is generally non-refundable.

Refunds may be approved when required by law, when a duplicate payment was made, when a payment was made in error and the related credits remain unused, or when APISpace is unable to provide the purchased service.

You may request a refund for unused account balance if the request is made within a reasonable period after purchase and the balance has not been used for API calls, model access, bonuses, promotions, or other paid services.

Promotional credits, recharge bonuses, coupons, gifts, free trials, and non-cash credits have no cash value and are not refundable.

Fees for completed API requests, consumed tokens, generated images, generated videos, routed model calls, subscriptions already delivered, setup work, and custom services are not refundable.

Refunds are also not available for service interruptions caused by customer configuration, incorrect API keys, unsupported use cases, blocked accounts, policy violations, or third-party issues outside APISpace control.

If you believe you were charged twice or did not authorize a payment, contact us as soon as possible with the payment date, amount, account email, and transaction identifier.

We will review the request and may ask for additional verification before issuing a refund or account credit.

To request a refund, contact APISpace support at support@apispace.com and include your account email, payment receipt, transaction ID, refund reason, and any relevant screenshots or logs.

Refund requests are reviewed case by case. Approval may depend on usage history, account status, payment method, provider costs already incurred, and applicable legal requirements.

Approved refunds are normally returned to the original payment method. Processing times depend on the payment provider, card network, bank, and region.

If a refund cannot be returned to the original payment method, APISpace may provide account credit or request additional information to complete the process.

Please contact us before filing a chargeback so we can investigate and resolve the issue. Chargebacks may result in account suspension while the dispute is reviewed.

APISpace may update this Refund Policy from time to time. The version posted on this page applies to refund requests submitted after the update is published.